Valet & Shuttle Ops Manager - Guest Experience Lead

Towne; Cleveland (OH); Vor Ort; USD 46.000 - 50.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

Company-paid life and AD&D insurance

401k retirement plan

Paid time off and holidays

Zusammenfassung

Towne Park is seeking an Associate Manager to oversee guest services at a Towne Park location. You will hire, train, evaluate and direct associates, plan workloads, and manage daily operations to meet service and financial goals.

The role requires coordinating with clients, ensuring safety and quality standards, and maintaining strong customer satisfaction. Eligible for incentives and benefits as part of the Towne Park team.

Qualifikationen

• Associate's degree or equivalent degree preferred
• Valid driver's license and clean driving record
• Minimum of one year in hospitality
• Knowledge of Towne Park's safety procedures and customer service standards
• Familiarity with reporting, billing and process adherence

Aufgaben

• Ensure guest service is delivered exceptionally and consistently across shifts
• Efficiently allocate labor to support service delivery and meet productivity goals
• Assist in recruitment and hiring processes
• Orient and train new associates, provide coaching and performance feedback
• Maintain relationships with client staff and communicate regularly
• Drive forecasting, productivity and revenue reporting; supervise revenue and ticket reporting

Kenntnisse

Customer service

Team leadership

Training & coaching

Recruitment

Budgeting & finance

Communication

MS Office

Guest relations

Ausbildung

Associate's degree or equivalent

Tools

MS Office (Excel, Word, Outlook)

Jobbeschreibung

Towne Park is seeking an Associate Manager to oversee guest services at a Towne Park location. You will hire, train, evaluate and direct associates, plan workloads, and manage daily operations to meet service and financial goals.

The role requires coordinating with clients, ensuring safety and quality standards, and maintaining strong customer satisfaction. Eligible for incentives and benefits as part of the Towne Park team.