Valet & Parking Services Manager — Guest Experience

Towne; Charlottesville (VA); Vor Ort; USD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

401k retirement savings plan

Paid time off and holidays

Zusammenfassung

Towne Park seeks an Associate Manager to ensure high client, guest and associate satisfaction at a designated location. You will oversee guest services, recruit and train staff, plan shifts, and manage performance and reporting while supervising at least two associates.

Responsibilities include maintaining service standards, guiding team development, building client relationships, and monitoring revenue, cash handling and daily reports to ensure accuracy and consistency across operations.

Qualifikationen

• Associate degree or equivalent preferred.
• Experience in hospitality or guest services.
• Ability to manage and train associates, and handle performance reviews.
• Experience with labor scheduling and revenue reporting.
• Knowledge of safety, security, and client service standards.

Aufgaben

• Ensure guest service is delivered exceptionally and consistently across shifts.
• Allocate labor resources and manage staffing levels to meet demand.
• Actively participate in recruitment and onboarding of associates.
• Guide and coach staff; conduct regular performance appraisals and provide feedback.
• Develop relationships with client staff and maintain regular communication.
• Monitor revenue reports, cash handling, and shift reconciliation.

Kenntnisse

Guest service

Labor planning

Recruitment

Performance appraisals

Client relations

Revenue reporting

Ausbildung

Associate’s degree or equivalent degree preferred

Tools

MS Office

POS systems

Jobbeschreibung

Towne Park seeks an Associate Manager to ensure high client, guest and associate satisfaction at a designated location. You will oversee guest services, recruit and train staff, plan shifts, and manage performance and reporting while supervising at least two associates.

Responsibilities include maintaining service standards, guiding team development, building client relationships, and monitoring revenue, cash handling and daily reports to ensure accuracy and consistency across operations.