Valet Shift Supervisor — Lead a Hospitality Team

Ace Parking Management; Menlo Park (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking Management in Menlo Park, CA is seeking a dedicated shift supervisor to lead our valet team and ensure seamless daily operations. Excellent communication, a passion for customer service, and attention to detail are essential as you supervise staff, coordinate schedules, and uphold safety and service standards in a fast-paced hospitality setting.

Ideal candidates have 1–2 years of supervisory experience, strong leadership, and the ability to stay calm under pressure while delivering

Qualifications

• 1-2 years’ experience as a supervisor.
• Strong leadership and communication skills.
• Previous valet or customer service experience.
• Proficiency in managing and coordinating a team.
• Ability to remain calm and effective in high‑pressure situations.
• Excellent problem-solving and decision‑making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift up to 50 lbs.

Responsibilities

• Ensure safety and security of guests' vehicles and oversee valet team.
• Supervise and motivate employees during the shift.
• Maintain shift reports and documentation.
• Keep accurate records of parked vehicles and key management; follow policies.
• Assist in scheduling and organizing staff work schedules.
• Ensure compliance with policies and health and safety regulations.
• Foster accountability and provide regular feedback to the team.
• Provide exceptional guest service and resolve inquiries and complaints.

Skills

Leadership

Communication

Customer service

Team management

Problem solving

Attention to detail

Under pressure

Physical stamina

Job description

Ace Parking Management in Menlo Park, CA is seeking a dedicated shift supervisor to lead our valet team and ensure seamless daily operations. Excellent communication, a passion for customer service, and attention to detail are essential as you supervise staff, coordinate schedules, and uphold safety and service standards in a fast-paced hospitality setting.

Ideal candidates have 1–2 years of supervisory experience, strong leadership, and the ability to stay calm under pressure while delivering