Valet Shift Supervisor - Guest Service Leader

Ace Parking; Menlo Park (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

ACE Parking is seeking a dedicated shift supervisor to lead and inspire a team in hospitality service. You will oversee daily operations, ensuring smooth shifts, clear communication, and exceptional guest experiences.

The ideal candidate has 1–2 years of supervisory experience, strong leadership, and a passion for customer service. This role offers competitive hourly pay and opportunities for growth within a large, established organization.

Qualifications

• 1–2 years’ experience as a supervisor.
• Strong leadership and communication skills.
• Previous valet or customer service experience.
• Proficiency in managing and coordinating a team.
• Ability to remain calm and effective in high‑pressure situations.
• Excellent problem‑solving and decision‑making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift up to 50 lbs.

Responsibilities

• Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team.
• Supervise and motivate employees during the designated shift.
• Maintain and update shift reports and other documentation as required.
• Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures.
• Assist in scheduling and organizing employee work schedules.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback.
• Provide exceptional customer service and address guest inquiries promptly.

Skills

Leadership

Communication

Customer service

Supervision

Team management

Problem solving

Attention to detail

Physical ability

Job description

ACE Parking is seeking a dedicated shift supervisor to lead and inspire a team in hospitality service. You will oversee daily operations, ensuring smooth shifts, clear communication, and exceptional guest experiences.

The ideal candidate has 1–2 years of supervisory experience, strong leadership, and a passion for customer service. This role offers competitive hourly pay and opportunities for growth within a large, established organization.