Valet Shift Lead: Guest Experience & Operations

Ace Parking Management; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick leave

Holiday

Job summary

ACE Parking is seeking a Shift Manager in San Antonio, TX to support a fast-paced parking operation. You will help hire, train, coach and supervise team members while ensuring safety, efficiency, and exceptional guest service.

This role involves directing valet activities, coordinating with site management, handling guest inquiries, and assisting with schedules and payroll. We value strong communication, flexibility, and a customer-first mindset.

Qualifications

• Bachelor’s degree preferred, but not required.
• Must possess supervisory experience.
• Willing to work a flexible schedule.
• Must have and maintain a valid driver’s license.
• Must be able to drive a manual transmission vehicle.
• Demonstrate exceptional oral and written communication skills.
• Knowledge of and working skills in Microsoft Office Suite.
• Ability to work in a high-energy environment, handle multiple tasks, and work within time constraints.

Responsibilities

• Assisting in the management of team members including, being an integral part of the hiring, training, coaching and counseling processes, to ensure that performance standards are met.
• Assisting in the planning and directing of special event activities, as well as coordinating with other managers and directors as required.
• Responding to and resolving any guest or visitor complaints, vehicle claims and service discrepancies.
• Maintaining constant communication with property management, site manager, customers, and guests.
• Keeping Site Manager abreast of any management concerns in a timely and efficient manner and resolving issues as quickly as possible in their absence.
• Directing valet operations ensuring a smoothly running operation.
• Assisting with employee schedules, timecard approval and payroll.

Skills

Supervisory experience

Flexible schedule

Valid driver’s license

Strong communication skills

Manual transmission driving

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

ACE Parking is seeking a Shift Manager in San Antonio, TX to support a fast-paced parking operation. You will help hire, train, coach and supervise team members while ensuring safety, efficiency, and exceptional guest service.

This role involves directing valet activities, coordinating with site management, handling guest inquiries, and assisting with schedules and payroll. We value strong communication, flexibility, and a customer-first mindset.