Elite Hotel Valet Operations Manager

Ace Parking; San Diego (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking is seeking a hotel operations manager to oversee the valet drive's daily operations, ensuring a seamless guest experience and leading a team of valet attendants. You will collaborate with hotel departments to uphold high service standards and safety while reinforcing our core values.

Ideal candidates bring 5+ years of hospitality or parking management, strong leadership and communication skills, and a focus on profitability and guest satisfaction.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Manage the day-to-day valet operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Accountable for the cleanliness and appearance of the valet parking area.
• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost-control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Accountable for meeting or exceeding established performance targets.
• Train and motivate valet staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality.
• Foster clear and open communication within the valet team and with other departments.
• Coordinate with hotel or venue management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.
• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work-life balance for team members.
• Offer opportunities for professional growth and development within the department.
• Collaborate with other departments to ensure a seamless guest experience, including event planning and special accommodations.

Skills

Leadership

Hospitality management

Customer service

Communication

Organizational skills

Education

Bachelor’s degree or equivalent education and experience

Job description

Ace Parking is seeking a hotel operations manager to oversee the valet drive's daily operations, ensuring a seamless guest experience and leading a team of valet attendants. You will collaborate with hotel departments to uphold high service standards and safety while reinforcing our core values.

Ideal candidates bring 5+ years of hospitality or parking management, strong leadership and communication skills, and a focus on profitability and guest satisfaction.