Valet Captain — Guest Experience Leader

Ace Parking; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Hourly pay $21–$23

401k

Vacation/Sick leave

Holiday pay

Flexible Spending Accounts

Job summary

Ace Parking is seeking a valet captain who thrives in a fast-paced, team-oriented setting. You will lead guest-focused service, coordinate events, and uphold our core values of accountability, communication, family, and exceptional service.

You will work with management to guide a dynamic team, ensure smooth vehicle parking and retrieval, and maintain security of keys and records while delivering a memorable guest experience.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to remain calm and effective in high-pressure situations.
• Excellent problem-solving and decision-making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs).
• Previous valet or customer service experience is a plus.

Responsibilities

• Lead a team of customer service staff while maintaining a positive work environment.
• Act as a liaison between the management and customer service teams.
• Promptly and safely park and retrieve vehicles following company policies and procedures.
• Maintain accurate records of parked vehicles and ensure keys are securely stored.
• Adhere to company policies and safety guidelines at all times.
• Greet guests warmly and professionally, establishing a positive first impression.
• Effectively communicate parking procedures and fees to guests.
• Assist customers with any questions or concerns they may have and handle any issues in a calm and professional manner.
• Coordinate with fellow team members to ensure efficient service delivery.
• Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
• Assist team members during peak times or when needed, promoting unity.

Skills

Communication

Problem-solving

Interpersonal skills

Detail orientation

Team leadership

Education

High school diploma or GED

Job description

Ace Parking is seeking a valet captain who thrives in a fast-paced, team-oriented setting. You will lead guest-focused service, coordinate events, and uphold our core values of accountability, communication, family, and exceptional service.

You will work with management to guide a dynamic team, ensure smooth vehicle parking and retrieval, and maintain security of keys and records while delivering a memorable guest experience.