Valet Operations Supervisor — Drive Service Excellence

SP+; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

SP+ in San Antonio, TX seeks a Supervisor, Valet Operations at La Cantera to lead daily valet activities, uphold service standards, and maintain strong client relations at the location. The role requires coordinating a valet team, ensuring safety and efficiency, and managing daily tasks.

You will recruit, train, and coach the valet staff, manage schedules, enforce safety policies, and handle daily paperwork to ensure audit compliance and optimal parking capacity across shifts.

Qualifications

• Minimal high school diploma or equivalent and a minimal 6 month related experience or training.
• Valid state driver's license with a current address and an acceptable driving record.
• Ability to drive a vehicle with a manual transmission (stick shift) may be required depending on the location.
• Strong customer service and communication skills.

Responsibilities

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Assist with hiring, training, and coaching an excellent valet team.
• Create a staffing schedule according to the anticipated daily vehicle volume.
• Maintain full compliance to the standard operating procedures, while ensuring the safety and security of vehicles and keys at all times.
• Prepare and process daily paperwork according to audit compliance standards.
• Ensure that drive lanes and crosswalks are clean of debris, water, oil spills, etc.
• Create and implement a successful staging plan, utilizing all aspects of the locations layout to ensure maximum parking capacity.
• Quickly distinguish vehicle make and models; have a general knowledge of vehicle operations.
• Substitute for any position, if necessary.
• Complete other duties as needed.

Skills

Customer Service

Communication

Team Leadership

Attention to detail

Education

High school diploma or equivalent

Job description

SP+ in San Antonio, TX seeks a Supervisor, Valet Operations at La Cantera to lead daily valet activities, uphold service standards, and maintain strong client relations at the location. The role requires coordinating a valet team, ensuring safety and efficiency, and managing daily tasks.

You will recruit, train, and coach the valet staff, manage schedules, enforce safety policies, and handle daily paperwork to ensure audit compliance and optimal parking capacity across shifts.