Shift Lead — Parking Operations & Guest Experience

Ace Parking; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401k

Vacation/Sick leave

Holiday leave

Job summary

ACE Parking in San Antonio, TX is seeking a Shift Manager to support day-to-day operations and lead a team of frontline staff. The role emphasizes guest service, personnel coaching, and operational efficiency across busy parking locations.

The Shift Manager will coordinate with property management and site staff, assist with scheduling, timecard approval, and payroll while ensuring smooth valet operations and exceptional service standards.

Qualifications

• Supervisory experience required, with ability to coach and counsel staff.
• Strong oral and written communication skills suitable for guest interactions.
• Proficient in Microsoft Office Suite for daily reporting and scheduling.

Responsibilities

• Assist in managing team members, including hiring, training, coaching and counseling to meet performance standards.
• Plan and direct special events and coordinate with other managers as needed.
• Respond to and resolve guest or visitor complaints and service discrepancies.

Skills

Supervisory experience

Excellent communication

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

ACE Parking in San Antonio, TX is seeking a Shift Manager to support day-to-day operations and lead a team of frontline staff. The role emphasizes guest service, personnel coaching, and operational efficiency across busy parking locations.

The Shift Manager will coordinate with property management and site staff, assist with scheduling, timecard approval, and payroll while ensuring smooth valet operations and exceptional service standards.