Valet Operations Lead & Guest Experience Champion

Colonial Group; Austin (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401K

Supplemental Insurance

Bonus opportunities

Paid time off

Paid training

Tuition assistance

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company is seeking a Valet Supervisor / Guest Service Coordinator in Austin, TX. You will supervise valet operations, coordinate vehicle flow, and lead daily pre-shift meetings to align teams with service standards.

You’ll address guest questions, manage staffing, and oversee safety, attendance, uniforms, and payroll/tips. This on-site role offers full-time hours, competitive hourly pay, and opportunities for growth within the Parking Management Company.

Qualifications

• High school diploma or GED required.
• Minimum 1 year supervisory and related customer service/hospitality experience preferred.
• Valid driver's license and reliable transportation required; background check must be clean.

Responsibilities

• Oversee daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, and service issues with professionalism and prompt resolution.
• Verify associates are in full uniform and maintain grooming standards; monitor attendance and break/shift times.

Skills

Supervisory experience

Customer service

Hospitality

Education

High school diploma or GED

Job description

Parking Management Company is seeking a Valet Supervisor / Guest Service Coordinator in Austin, TX. You will supervise valet operations, coordinate vehicle flow, and lead daily pre-shift meetings to align teams with service standards.

You’ll address guest questions, manage staffing, and oversee safety, attendance, uniforms, and payroll/tips. This on-site role offers full-time hours, competitive hourly pay, and opportunities for growth within the Parking Management Company.