Valet Operations & Guest Experience Manager

Parking Management Company; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401K

Bonus opportunities

Paid time off

Tuition assistance

Military friendly employer

Job summary

Parking Management Company is seeking an Assistant Account Manager to support daily valet operations, coach associates, and manage staff development across client accounts. The role emphasizes delivering exceptional guest service, overseeing payroll and claims, and maintaining strong relationships with account managers and teams.

The position requires leadership in training, certification compliance, and a proactive approach to safety and service quality in a hospitality-driven environment.

Qualifications

• High school diploma or GED required with supervisory or leadership training preferred.
• Experience in guest-focused hospitality or customer service roles is preferred.
• Management or leadership training/certifications are beneficial.

Responsibilities

• Provide hands-on guest service training to associates and uphold service standards.
• Oversee valet operations, vehicle handling, and safety protocols.
• Lead hiring, onboarding, training, and performance management of staff.
• Ensure professional appearance and adherence to company policies.
• Maintain clear client communication and support contract retention.
• Audit timecards, payroll data, and reporting accuracy weekly.

Skills

Guest service

Staff training

Hiring & onboarding

Performance management

Communication

Leadership

Education

High school diploma or GED

Job description

Parking Management Company is seeking an Assistant Account Manager to support daily valet operations, coach associates, and manage staff development across client accounts. The role emphasizes delivering exceptional guest service, overseeing payroll and claims, and maintaining strong relationships with account managers and teams.

The position requires leadership in training, certification compliance, and a proactive approach to safety and service quality in a hospitality-driven environment.