Valet Operations Lead – Guest Experience & Team Growth

Towne Park, LLC.; Cleveland (OH); On-site; USD 47,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement savings plan

Paid time off

Job summary

Towne Park seeks an Associate Manager at a designated location to ensure high levels of client, guest and associate satisfaction. You will oversee guest services, hire and train staff, plan workloads, and monitor performance.

This role requires hospitality experience and strong leadership. The base pay ranges from $47,000 to $50,000 annually, with potential bonuses and comprehensive benefits. This role requires good communication and teamwork.

Qualifications

• Associate’s degree or equivalent preferred
• Valid driver’s license and clean driving record
• Minimum 1 year of hospitality-related experience

Responsibilities

• Ensure guest service is delivered exceptionally and consistently across shifts
• Allocate labor to support service delivery and maintain productivity
• Participate in recruitment and hiring to secure qualified staff
• Support Account Manager with guidelines and onboarding for new associates
• Build relationships with client staff and maintain regular communication
• Monitor revenue, shift reports, cash drops and timekeeping with accuracy

Skills

Guest service

Leadership

Communication

Staff coaching

Time management

Education

Associate’s degree preferred

Tools

MS Office (Excel, Word, Outlook)

Job description

Towne Park seeks an Associate Manager at a designated location to ensure high levels of client, guest and associate satisfaction. You will oversee guest services, hire and train staff, plan workloads, and monitor performance.

This role requires hospitality experience and strong leadership. The base pay ranges from $47,000 to $50,000 annually, with potential bonuses and comprehensive benefits. This role requires good communication and teamwork.