Valet Operations Lead & Guest Experience

Colonial Group; Dallas (TX); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health Benefits

401K

Supplemental Insurance

Bonus opportunities

Paid time off

Paid training

Tuition assistance through Bellevue Un

Nationwide discounts

Military friendly employer

Job summary

Parking Management Company is seeking a Valet Supervisor / Guest Service Coordinator to support on-site valet operations in Dallas, TX. You will supervise staff, ensure smooth vehicle flow, and uphold service standards.

This role is non-exempt and full-time, requiring a high school diploma and supervisory experience, with strong guest service and communication skills. You will lead pre-shift meetings, monitor safety, and assist with payroll and scheduling.

Qualifications

• High school diploma or GED required; supervisory/customer service/hospitality experience preferred.
• Strong guest service, communication, and leadership abilities are essential for success.

Responsibilities

• Oversee daily valet operations and staff performance to ensure smooth, efficient service.
• Address guest questions, concerns, service issues, and claims with professionalism.
• Verify associates are in full uniform and maintain grooming standards.
• Lead daily pre-shift meetings and communicate updates to the team and Account/City Manager.
• Manage setup/breakdown of valet equipment and supplies for operations.
• Oversee tip handling, payroll review, punches, and vehicle counts for accuracy.
• Supervise valet operations to ensure safety and proper key handling; file incident reports.

Skills

Guest service

Leadership

Communication

Hospitality

Education

High school diploma or GED

1 year supervisory experience preferred

Job description

Parking Management Company is seeking a Valet Supervisor / Guest Service Coordinator to support on-site valet operations in Dallas, TX. You will supervise staff, ensure smooth vehicle flow, and uphold service standards.

This role is non-exempt and full-time, requiring a high school diploma and supervisory experience, with strong guest service and communication skills. You will lead pre-shift meetings, monitor safety, and assist with payroll and scheduling.