Valet & Guest Services Manager — Lead Team & Guest Experience

Sage Hospitality Group; Portland (OR); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Discounted transit pass

Hotel rate discounts

Sage Restaurant discounts

Unlimited paid time off

Paid Sick Time

Paid Holidays

Medical, Vision & Dental Insurance

Complimentary Parking

Referral Bonus Eligible

Job summary

The Bidwell Marriott Portland is seeking a Guest Services Manager to lead the Valet department, ensuring a safe, welcoming arrival and departure experience for guests. You will manage vehicle intake and parking, develop associates, and coordinate with Front Office and other hotel teams to exceed service standards.

You’ll drive daily operations with Pacific Northwest warmth, set staffing, monitor guest satisfaction, and uphold safety, financial controls, and a culture of care across shifts.

Qualifications

• High school diploma or equivalent and at least three years of relevant experience in valet, parking, hotel guest services, or a comparable operation.
• Valid driver’s license and a driving record that meets company and insurer standards.
• Strong guest service, judgment, conflict resolution, organization, and follow-through.
• Ability to communicate effectively in spoken and written English.
• Flexible schedule including mornings, evenings, weekends, and overnight or Manager on Duty coverage as assigned.

Responsibilities

• Direct and supervise daily valet operations across shifts, providing hands-on assistance during peak periods.
• Plan coverage and vehicle flow based on occupancy, arrivals, events, and garage capacity.
• Maintain vehicle and key accountability with secure storage and documented transfers.
• Enforce guest verification and safe handling of vehicles and keys.
• Coordinate with Front Office and other hotel teams to deliver seamless guest service.
• Recruit, train, schedule, and develop associates; manage timekeeping and attendance.
• Manage labor, budgets, and parking-related expenses; monitor charges and financial controls.
• Ensure safety protocols, incident response, and escalation as needed.

Skills

Guest service

Leadership

English communication

Driver's license

Decision making

Education

High school diploma or equivalent

Tools

Valet systems

Scheduling tools

Timekeeping tools

Payment systems

Email

Spreadsheets

Job description

The Bidwell Marriott Portland is seeking a Guest Services Manager to lead the Valet department, ensuring a safe, welcoming arrival and departure experience for guests. You will manage vehicle intake and parking, develop associates, and coordinate with Front Office and other hotel teams to exceed service standards.

You’ll drive daily operations with Pacific Northwest warmth, set staffing, monitor guest satisfaction, and uphold safety, financial controls, and a culture of care across shifts.