Valet Operations Supervisor & Guest Experience Lead

SP+; Portland (ME); On-site; USD 19,000 - 25,000; Full time

Job summary

SP+ is seeking a valet attendant to manage day-to-day location operations, greet guests, and ensure courteous, timely service. Responsibilities include assisting customers, driving and parking vehicles safely, and supporting staff hiring and training in a fast-paced environment.

You will follow SOPs, maintain vehicle and key security, and handle daily paperwork while maintaining professional client relations. The role emphasizes safety, efficiency, and adaptability at outdoor or indoor locations.

Qualifications

• High school diploma or equivalent is required.
• At least 6 months of related experience or training.
• Valid driver’s license with a clean driving record.
• Clear verbal and written communication skills.
• Ability to provide excellent customer service and maintain professionalism.

Responsibilities

• Greet guests courteously and ensure timely service.
• Assist customers in and out of their vehicles and drive, park, and retrieve vehicles safely.
• Support hiring, training, and coaching of valet staff and create staffing schedules.
• Maintain compliance with SOPs and ensure vehicle and key security at all times.
• Prepare daily paperwork per audit standards.
• Keep drive lanes and crosswalks clean and safe.

Skills

Oral communication

Written communication

Customer service

Adaptability

Judgment

Education

High school diploma or equivalent

6 months related experience or training

Job description

SP+ is seeking a valet attendant to manage day-to-day location operations, greet guests, and ensure courteous, timely service. Responsibilities include assisting customers, driving and parking vehicles safely, and supporting staff hiring and training in a fast-paced environment.

You will follow SOPs, maintain vehicle and key security, and handle daily paperwork while maintaining professional client relations. The role emphasizes safety, efficiency, and adaptability at outdoor or indoor locations.