Valet Operations Lead

Metropolis Technologies; Orlando (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

SP+, a Metropolis company, is a real-world AI-powered parking service provider. The role supports day-to-day management of a location, ensuring valet operations meet contractual guidelines and SOPs while maintaining client relations and a professional image.

The position involves greeting guests, guiding vehicle drop-off/pickup, assisting with hiring and coaching a valet team, and creating staffing plans aligned with vehicle volume. Safety and compliance are essential throughout daily tasks.

Qualifications

• Education: High School diploma or equivalent and 6 months related experience or training.
• Driver’s License: Valid state-issued license with acceptable driving record; stick shift may be required depending on location.
• Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication: Reads and interprets written information clearly.
• Customer Service: Maintains positive attitude; responds professionally and courteously.
• Adaptability: Adjusts to changes in the work environment; handles delays or unexpected events.
• Judgment: Demonstrates sound and accurate judgment.

Responsibilities

• Greet guests courteously.
• Ensure customers are receiving timely service.
• Assist customers in and out of their vehicle.
• Drive, park, and retrieve customer vehicles safely and professionally.
• Assist with hiring, training, and coaching a valet team.
• Create staffing schedules according to daily vehicle volume.
• Maintain compliance with SOPs and ensure vehicle & key safety.
• Prepare and process daily paperwork according to audit standards.
• Keep drive lanes and crosswalks clean and free of debris.
• Create and implement staging plans to maximize parking capacity.
• Identify vehicle makes and models; understand basic vehicle operations.
• Substitute for any position if necessary.
• Complete other duties as needed.

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

Education

High School Diploma or equivalent

6 months related experience or training

Job description

SP+, a Metropolis company, is a real-world AI-powered parking service provider. The role supports day-to-day management of a location, ensuring valet operations meet contractual guidelines and SOPs while maintaining client relations and a professional image.

The position involves greeting guests, guiding vehicle drop-off/pickup, assisting with hiring and coaching a valet team, and creating staffing plans aligned with vehicle volume. Safety and compliance are essential throughout daily tasks.