Valet Operations & Guest Experience Lead

Parking Management Company; Virginia Beach (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Tuition assistance

401K Through Eligibility

Health benefits

Job summary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, TN. We provide valet and self-parking management, shuttle services, event parking, and porter/bell services to hotels, resorts, healthcare, and venues.

The Valet Account Manager will oversee daily operations at assigned locations, manage staff, client relationships, and financials, including revenue and payroll, while performing valet duties when needed.

Qualifications

• High school diploma or GED with at least three years supervisory experience in parking or hospitality.
• Strong customer service and leadership abilities are required.

Responsibilities

• Oversee daily valet operations at assigned locations to deliver exceptional guest service.
• Manage staff scheduling, staffing levels, and quality assurance across sites.
• Monitor site revenue, payroll, and expenses; work with leadership on budgets and cost control.
• Recruit, train, and coach hourly associates; enforce policies and safety standards.
• Provide regular progress reports to management and coordinate with clients to meet contract requirements.
• Foster teamwork, solicit feedback, and implement process improvements.
• Flexibility to work varied hours and occasional travel for reviews or meetings.

Skills

Supervisory experience

Customer service

Communication

Leadership

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, headquartered in Nashville, TN. We provide valet and self-parking management, shuttle services, event parking, and porter/bell services to hotels, resorts, healthcare, and venues.

The Valet Account Manager will oversee daily operations at assigned locations, manage staff, client relationships, and financials, including revenue and payroll, while performing valet duties when needed.