Valet Operations: Assistant Account Manager

Parking Management Company; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

401K

Life Insurance

Bonus opportunities

Tuition assistance

Paid time off

Paid training

Perks at Work

Job summary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. This Assistant Account Manager role supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims.

The position requires flexible, on-site availability and collaboration with account management and associates.

Qualifications

• Guest service leadership and training delivery.
• Experience in interviewing, hiring, onboarding and performance management.
• Ability to audit timecards, payroll data, and revenue reports.

Responsibilities

• Provide hands-on guest service training to associates and uphold PMC guest service standards.
• Supervise valet operations, ensure safe vehicle handling and proper key procedures.
• Lead HR functions including hiring, onboarding and coaching for a high-performing team.
• Ensure service standards, professional appearance, and compliant discipline processes.
• Maintain clear client communication and proactive issue resolution.
• Oversee payroll and reporting audits to maintain accuracy.
• Support revenue management and adherence to SOPs across shifts.
• Foster a positive, collaborative workplace culture and leadership development.

Skills

Guest service leadership

HR support

Payroll & reporting

Revenue management

Team development

Safety protocols

Education

High school diploma or GED

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services. This Assistant Account Manager role supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims.

The position requires flexible, on-site availability and collaboration with account management and associates.