Valet Operations & Client Success Manager

Parking Management Company; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health Benefits03 Vision and Dental

401K

Supplemental Insurance

Bonus opportunities

Leadership development program

Paid time off

Paid training

Tuition assistance — Bellevue Univ.

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, providing valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, and venues.

The Account Manager oversees daily operations at assigned locations, managing staff, client relationships, and financials while performing valet duties as needed to ensure extraordinary service.

Qualifications

• High school diploma or GED required with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Additional training or certifications in leadership or business management are beneficial.

Responsibilities

• Client Relationship Management: Serve as the primary contact for each property, ensuring contractual obligations are met and fostering open communication with stakeholders.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth daily operations.
• Financial and Administrative Tasks: Monitor site-level revenue, payroll, and expenses, collaborating with the Regional Director on cost control and record-keeping.
• Team Supervision and Training: Recruit, train, and coach hourly associates, set performance expectations, and uphold company policies.
• Communication and Reporting: Provide regular updates to management through reports on progress and account needs.
• Supervisory Responsibilities: Involve staff in planning and decision-making, provide feedback, and drive process improvements.
• Additional Responsibilities: Attend staff meetings, complete training modules, and be flexible with hours including travel for reviews/audits.

Skills

Customer service

Leadership

Financial oversight

Communication

Payroll management

Education

High school diploma or GED

Leadership or business management training

Tools

Operational software

Job description

Parking Management Company (PMC) is a national leader in hospitality-focused parking services, providing valet and self-parking management, shuttle services, event parking, and porter/bell services across hotels, resorts, and venues.

The Account Manager oversees daily operations at assigned locations, managing staff, client relationships, and financials while performing valet duties as needed to ensure extraordinary service.