Valet Operations & Client Success Lead

Parking Management Company; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Bonus opportunities

Paid time off

Job summary

Parking Management Company seeks a Valet Account Manager in San Francisco to oversee daily valet operations, manage staff, and sustain strong client relationships while ensuring service quality and financial performance.

The role requires supervising experience, staff development, and effective communication across locations. You may coordinate schedules, monitor revenue and payroll, and participate in training and leadership initiatives.

Qualifications

• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field.
• Additional training or certifications in leadership or business management is beneficial.

Responsibilities

• Client Relationship Management: Serve as the primary contact for each property and foster open communication with stakeholders.
• Daily Operational Oversight: Manage scheduling, staffing, and quality assurance to ensure smooth operations.
• Financial and Administrative Tasks: Monitor site revenue, payroll, and expenses with cost control in mind.
• Team Supervision and Training: Recruit, train, and coach hourly staff to maintain high service standards.
• Communication and Reporting: Provide regular updates to management on progress and needs.
• Supervisory Responsibilities: Involve staff in planning and provide regular feedback and growth opportunities.
• Additional Responsibilities: Attend meetings, training, and adapt to evolving business needs.

Skills

Staff supervision

Customer service

Communication

Leadership

Training

Education

High school diploma or GED

Job description

Parking Management Company seeks a Valet Account Manager in San Francisco to oversee daily valet operations, manage staff, and sustain strong client relationships while ensuring service quality and financial performance.

The role requires supervising experience, staff development, and effective communication across locations. You may coordinate schedules, monitor revenue and payroll, and participate in training and leadership initiatives.