Valet Operations & Client Relations Manager

Parking Management Company; Cincinnati (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Supplemental insurance

Bonus opportunities

Paid time off

Paid training

Tuition assistance through Bellevue

Perks at Work discounts

Military friendly employer

Job summary

Parking Management Company in Cincinnati is seeking a Valet Account Manager to lead and optimize valet operations, deliver guest service, supervise staff, and drive financial performance across multiple sites. You will manage client relationships, oversee scheduling, payroll, and reporting, and mentor teams while maintaining safety and service standards.

This exempt role offers bonus opportunities and a development program, with travel as needed and a commitment to pay transparency and equity

Qualifications

• A high school diploma or GED required with 3+ years of supervisory experience.
• Background in parking, hospitality or similar customer service preferred.
• Leadership or business management training beneficial.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Serve as the primary contact for each property, ensuring contractual obligations are met while fostering open communication, addressing concerns, and building trust with stakeholders to strengthen partnerships and identify opportunities for service improvements and business growth.
• Manage scheduling, staffing, and quality assurance to ensure smooth daily operations at each location. Conduct regular site visits to identify and resolve issues, maintain equipment, improve processes, and uphold consistent customer service standards.
• Monitor site-level revenue, payroll, and expenses to identify trends and irregularities, working with the Regional Director on cost control and accurate record-keeping to keep operations financially on track and within budget.
• Recruit, train, and coach hourly associates, set clear performance expectations, and foster a positive work environment by modeling professionalism and enforcing company policies to support employee satisfaction and excellent customer service.
• Provide regular updates to management through reports on progress, challenges, and account needs, while using personal devices as needed to coordinate promptly during emergencies or urgent situations.
• Actively involve staff in planning, decision-making, and process improvement while taking full responsibility for team performance. Maintain an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth. Seek and apply feedback from both internal and external customers, promote a culture of quality, and continuously work to enhance processes, services, and supervisory skills to drive team success.
• Other tasks may be assigned as needed to support the company’s overall operational and financial objectives, with the expectation that the management remains flexible and responsive to evolving business needs. Attend required staff meetings and complete assigned training modules in a timely manner. Including but not limited to the ability to work flexible hours when needed, particularly during financial close periods and occasional travel for financial reviews, audits, or corporate meetings. May be required.
• A high school diploma or GED is required, with at least three years of supervisory experience in parking, hospitality, or a similar customer service field. Additional training or certifications in leadership or business management is beneficial.
• Provide exceptional guest service through professional communication, active listening, and personalized assistance, creating a welcoming and memorable experience that aligns with company standards and fosters a positive environment for guests and team members.
• Build strong relationships by understanding client needs, resolving issues promptly, and anticipating requirements. Coordinate across locations and adjust strategies to ensure client satisfaction and support long-term partnerships.
• Analyze revenue and payroll, identify discrepancies, resolve operational inefficiencies, and develop solutions to improve performance and accuracy.
• Provide hands-on coaching, build strong teams, and ensure consistent operations through knowledge of training methods, operational software, and leadership principles, fostering accountability, clear communication, and employee engagement across multiple sites.
• Manage payroll with a focus on scheduling and overtime control, guiding managers to create efficient schedules that optimize labor costs and improve operational efficiency.
• Provide regular updates to operations and HR while maintaining clear communication with internal departments and external vendors, ensuring complex information is shared clearly and effectively.

Skills

Guest service

Leadership

Communication

Problem-solving

Attention to detail

Education

High school diploma or GED

Leadership training

Job description

Parking Management Company in Cincinnati is seeking a Valet Account Manager to lead and optimize valet operations, deliver guest service, supervise staff, and drive financial performance across multiple sites. You will manage client relationships, oversee scheduling, payroll, and reporting, and mentor teams while maintaining safety and service standards.

This exempt role offers bonus opportunities and a development program, with travel as needed and a commitment to pay transparency and equity