Valet & Guest Services Captain

Towne Park LLC; Tampa (FL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

401k plan

Employee benefits

Job summary

Towne Park LLC is seeking a Guest Service Captain in Tampa to orchestrate hospitality for hotel guests, coordinating with the Account Manager and team to meet service standards. This role involves on-site problem-solving, guidance when the manager isn’t present, and ensuring guest satisfaction through attentive service.

The position emphasizes 18+ eligibility, background checks, and a strong knowledge of local facilities. It features PM shifts with an hourly base pay of $13 plus $10–$11 in tips.

Qualifications

• Education: High school diploma or GED.
• Licensure: Must be 18+ and pass background, MVR and drug screen; Wheelchair Safety Training.
• Work Experience: 6 months related experience or equivalent.
• Knowledge: Valid driver’s license and clean driving record.
• Skills: Clear English communication; read/write basic instructions and memos; present information well.
• Mathematical Skills: Basic math; handle cash/parking rates.
• Scope: Routine duties with established procedures; actions checked regularly.
• Budget Responsibility: Limited to resource use within role.

Responsibilities

• Maintain a pleasant, friendly demeanor with guests and staff.
• Greet guests within 30 seconds of arrival.
• Deliver hospitality through proactive service and teamwork.
• Assist with vehicle check-in, parking, and retrieval.
• Handle guest questions, directions, and transportation inquiries.
• Support schedule coordination and cash handling per shift.

Skills

Guest service

Communication

Driver's license

Attention to detail

Education

High school diploma

Job description

Towne Park LLC is seeking a Guest Service Captain in Tampa to orchestrate hospitality for hotel guests, coordinating with the Account Manager and team to meet service standards. This role involves on-site problem-solving, guidance when the manager isn’t present, and ensuring guest satisfaction through attentive service.

The position emphasizes 18+ eligibility, background checks, and a strong knowledge of local facilities. It features PM shifts with an hourly base pay of $13 plus $10–$11 in tips.