Guest Service Captain: Lead Valet

Towne Park, LLC.; Pocono Township (PA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job summary

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests. You will work with coworkers to meet service standards, under the Account Manager’s direction. The role is not a manager position, but may involve guiding staff and handling urgent issues as needed.

Compensation includes an hourly base pay of $16 with tips averaging $20-$40 per shift. The schedule is open availability, and benefits include insurance options and a 401k plan.

Qualifications

• Education: High school diploma or general education degree (GED).
• Must pass background check; 18+; valid driver's license.
• Six months of related experience or training; or equivalent education/experience.
• Must read/write/speak English; comply with policies.

Responsibilities

• Greet guests and maintain a friendly, professional demeanor.
• Open doors, assist guests with parking and retrieval procedures.
• Explain parking processes and assist with guest inquiries and reservations.
• Lead by example, coordinate with Account Manager and schedule staffing as needed.
• Process keys, tickets, and payments; maintain accuracy and security of vehicle information.

Skills

Customer service

Communication

English literacy

Driving

Time management

Problem solving

Multitasking

Cash handling

Education

High school diploma or GED

Job description

Towne Park is seeking a Guest Service Captain to orchestrate the service experience for hotel guests. You will work with coworkers to meet service standards, under the Account Manager’s direction. The role is not a manager position, but may involve guiding staff and handling urgent issues as needed.

Compensation includes an hourly base pay of $16 with tips averaging $20-$40 per shift. The schedule is open availability, and benefits include insurance options and a 401k plan.