Valet Captain - Lead Guest Arrival Experience

Main and Vine; Cincinnati (OH); On-site; USD 36,000 - 56,000; Full time

Job summary

Main & Vine Hospitality Management Group in Cincinnati, OH, is seeking a Valet Captain to lead the Bell/Valet team and ensure exceptional guest arrival experiences. You will supervise staff, coordinate parking operations, and handle luggage transport with a focus on safety and service standards.

The ideal candidate will have strong hospitality instincts, professional communication, and the ability to conduct standup meetings and scheduling while maintaining a welcoming and efficient

Qualifications

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• A valid driver's license and able to provide a Motor Vehicle Record.

Responsibilities

• Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
• Conduct standup meetings with the team.
• Conduct scheduling in conjunction with the Front Office leadership.
• Communicating parking situations to hotel leadership (limitations and concerns)
• Ensuring guest car key control policies are followed and enforced.
• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms as requested.
• Secure, tag and store luggage at guest's request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Write and report auto accident reports, informing Front Office Manager.
• Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Skills

Professional verbal communication

Interpersonal and customer service

Reading and writing

Organizational skills

Valid driver's license & MVR

Job description

Main & Vine Hospitality Management Group in Cincinnati, OH, is seeking a Valet Captain to lead the Bell/Valet team and ensure exceptional guest arrival experiences. You will supervise staff, coordinate parking operations, and handle luggage transport with a focus on safety and service standards.

The ideal candidate will have strong hospitality instincts, professional communication, and the ability to conduct standup meetings and scheduling while maintaining a welcoming and efficient