Guest Experience Host — Dining & Reservations

Main & Vine HMG; Cincinnati (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Main & Vine in Cincinnati is seeking a Restaurant Host to warmly greet every guest, escort them to their table, and ensure a dining room setup that reflects our high standards. You will be the first and last impression of the guest experience, resolving issues promptly and exceeding expectations.

You will handle telephone inquiries, take reservations, and assist the food and beverage team to maintain courteous, attentive service.

Qualifications

• Experience in food and beverage industry preferred.
• Ability to communicate effectively in English with guests and staff.
• Strong written and verbal communication skills.
• Positive, upbeat attitude and personality.
• Attention to detail, speed, accuracy, courtesy and supervision-free work.
• Punctuality and reliable attendance.

Responsibilities

• Greet guests personally as they enter the establishment
• Answer telephones using appropriate etiquette
• Accept to-go orders over the telephone
• Receive and record dining reservations on the telephone
• Ensure the proper setup of dining room
• Ensure dining room seating is controlled and that there is server parity in number of tables
• Ensure neatness and cleanliness of stations
• Present menus, make recommendations and take orders if necessary
• Assist other food and beverage staff when necessary
• Liaise between staff and customers to ensure great service
• Anticipate and address guests' service needs
• Thank guests with genuine appreciation
• All other job duties as required by supervisor

Skills

Communication

English proficiency

Punctuality

Positive attitude

Job description

Main & Vine in Cincinnati is seeking a Restaurant Host to warmly greet every guest, escort them to their table, and ensure a dining room setup that reflects our high standards. You will be the first and last impression of the guest experience, resolving issues promptly and exceeding expectations.

You will handle telephone inquiries, take reservations, and assist the food and beverage team to maintain courteous, attentive service.