Valet Captain - 21c Cincinnati Hotel

Main and Vine; Cincinnati (OH); In loco; USD 36.000 - 56.000; Tempo pieno

Descrizione del lavoro

Main & Vine Hospitality Management Group in Cincinnati, OH, is seeking a Valet Captain to lead the Bell/Valet team and ensure exceptional guest arrival experiences. You will supervise staff, coordinate parking operations, and handle luggage transport with a focus on safety and service standards.

The ideal candidate will have strong hospitality instincts, professional communication, and the ability to conduct standup meetings and scheduling while maintaining a welcoming and efficient

Competenze

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• A valid driver's license and able to provide a Motor Vehicle Record.

Mansioni

• Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
• Conduct standup meetings with the team.
• Conduct scheduling in conjunction with the Front Office leadership.
• Communicating parking situations to hotel leadership (limitations and concerns)
• Ensuring guest car key control policies are followed and enforced.
• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms as requested.
• Secure, tag and store luggage at guest's request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Write and report auto accident reports, informing Front Office Manager.
• Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

Conoscenze

Professional verbal communication

Interpersonal and customer service

Reading and writing

Organizational skills

Valid driver's license & MVR

Descrizione del lavoro

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB DESCRIPTION

The Valet Captain is a supervisory role and sets the tone for creating amazing moments for our guest's arrival. The role's primary responsibility is leading the charge to assist arriving and departing guests in parking their vehicles and transporting luggage to and from guest rooms. The captain ensures high quality service through leadership of the Bell/Valet team. The ideal candidate has a passion for hospitality and going beyond for our guests.

FLSA STATUS

Non-Exempt

JOB RESPONSIBILITIES

• Assist in supervising the Bell/Valet Services function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, safety and emergency procedures, etc.
• Conduct standup meetings with the team.
• Conduct scheduling in conjunction with the Front Office leadership.
• Communicating parking situations to hotel leadership (limitations and concerns)
• Ensuring guest car key control policies are followed and enforced.
• Welcome and acknowledge all arriving guests in a courteous and professional manner.
• Transport luggage to and from guest rooms as requested.
• Secure, tag and store luggage at guest's request.
• Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Write and report auto accident reports, informing Front Office Manager.
• Promote hotel facilities, outlets, and services for guests and provide information to guests regarding local attractions and activities.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments
• Adhere to uniform and grooming standards.
• Perform other duties as requested by management.

JOB QUALIFICATIONS

• Professional verbal communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult guests.
• Reading and writing abilities to complete departmental records and logs.
• Excellent organizational skills and attention to detail.
• A valid driver's license and able to provide a Motor Vehicle Record.

PHYSICAL REQUIREMENTS

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Must be able to push and pull carts weighing up to 250 lbs.
• Frequent bending, stooping and kneeling.
• Ability to stand during entire shift.
• Working in inclement weather may require shoveling or snow removal from paths/vehicles.

EQUAL OPPORTUNITY EMPLOYMENT STATEMENT

The Company is an equal opportunity employer and complies with the Americans with Disabilities Act (ADA). We will provide reasonable accommodation for qualified individuals with disabilities during the application and employment process.

ABOUT MAIN & VINE (LEXINGTON, KY)

Based in Lexington, Kentucky, Main & Vine Hospitality Management Group partners with hotel and restaurant owners who value relationships as much as results. Named for the hotel situated between Main and Vine Streets, where our founder's career began, our company is defined by a personal connection to place. We pair this perspective with a hands‑on approach and a century of shared expertise, delivering the practical systems and leadership necessary for owners, teams, and properties to reach their full potential.

Full-Time/Part-Time -unspecified-

Position Valet Captain

Number of Openings 1

Hiring Manager(s) Blen Metzger, Bradley Kramer, Jacob Mann

Req Number GUE-26-00032

Location 21C Cincinnati

This position is currently accepting applications.