Valet & Bell Captain — Guest Services Leader

Ithaka Hospitality Partners, LLC; Montgomery (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

Ithaka Hospitality Partners, LLC is looking for a dedicated Valet/Bell Captain to join our Guest Services team in Montgomery, Alabama. This leadership position supports the Guest Services Manager and ensures our team delivers exceptional service to guests from the moment of arrival.

The ideal candidate will have a strong ability to prioritize guest needs, excellent communication skills, and a desire to create a welcoming atmosphere. A high school diploma is required, while a bachelor's degree in hospitality management is preferred.

Qualifications

• Strong ability to prioritize and address guest needs promptly and courteously.
• Organizing work processes and adhering to procedures for smooth operations.
• Proactive problem-solving and decision-making.

Responsibilities

• Monitor and train valet parking and bell staff.
• Create and manage team schedules.
• Oversee ticket handling and shift closures.
• Maintain a clean workplace and stock supplies.
• Ensure company goals and objectives are met.

Skills

Prioritizing guest needs

Task organization

Problem analysis and resolution

Excellent communication skills

Microsoft Office proficiency

Education

High school diploma or equivalent

Bachelor's degree in hospitality management

Tools

Microsoft Office Suite

Job description

Ithaka Hospitality Partners, LLC is looking for a dedicated Valet/Bell Captain to join our Guest Services team in Montgomery, Alabama. This leadership position supports the Guest Services Manager and ensures our team delivers exceptional service to guests from the moment of arrival.

The ideal candidate will have a strong ability to prioritize guest needs, excellent communication skills, and a desire to create a welcoming atmosphere. A high school diploma is required, while a bachelor's degree in hospitality management is preferred.