Valet Captain: Guest Experience Leader

Towne; Miami Beach (FL); On-site; USD 19,000 - 33,000; Full time

Job summary

Towne is seeking a Guest Service Captain to orchestrate service for hotel guests and coordinate with the Account Manager on site. This role emphasizes hospitality, problem solving, and leadership during open availability shifts.

The position includes a base hourly rate with tips, requiring strong guest relations and clear communication. Ideal candidates will have a high school diploma, drive a manual transmission if needed, and maintain a clean driving record.

Qualifications

• Experience in guest service or hospitality settings.
• Ability to communicate clearly with guests and team members.
• Must be able to read and comprehend simple instructions and memos.

Responsibilities

• Maintain a friendly, professional demeanor with guests and staff.
• Welcome and assist guests, explain parking and valet procedures.
• Assist with bell services, directions, taxis, reservations, and inquiries.
• Lead by example to promote teamwork and adjust staffing as needed.
• Process vehicle keys, ticket information, and revenue reconciliation.

Skills

Customer service

English skills

Communication

Driving

Education

High school diploma or GED

Job description

Towne is seeking a Guest Service Captain to orchestrate service for hotel guests and coordinate with the Account Manager on site. This role emphasizes hospitality, problem solving, and leadership during open availability shifts.

The position includes a base hourly rate with tips, requiring strong guest relations and clear communication. Ideal candidates will have a high school diploma, drive a manual transmission if needed, and maintain a clean driving record.