Guest Service Captain: Valet & Hospitality Lead

Towne Park LLC; Phoenix (AZ); On-site; USD 17,000 - 31,000; Full time

Job summary

The Guest Service Captain at Towne Towne will orchestrate the service experience for hotel guests, coordinating with the Account Manager and team to meet service standards. This role involves troubleshooting, guidance when the manager is not on-site, and handling non-managerial duties with expediency.

Qualifications include a high school diploma or GED, a valid driver’s license, and ability to communicate effectively in Standard English.

Qualifications

• High school diploma or GED required.
• Must be able to drive a manual transmission.
• Must be able to speak, read and write Standard English.
• Ability to present information clearly in one-on-one or small group settings.

Responsibilities

• Maintain a pleasant, friendly and professional demeanor with guests and coworkers.
• Greet guests within 30 seconds of arrival to create favorable impressions.
• Assist with bell services, directions, reservations and other inquiries as needed.
• Ensure accurate handling of tickets, keys and vehicle information.

Skills

Drive manual transmission

English language skills

Read and write in English

Present information clearly

Reasoning and instruction following

Education

High school diploma or GED

Job description

The Guest Service Captain at Towne Towne will orchestrate the service experience for hotel guests, coordinating with the Account Manager and team to meet service standards. This role involves troubleshooting, guidance when the manager is not on-site, and handling non-managerial duties with expediency.

Qualifications include a high school diploma or GED, a valid driver’s license, and ability to communicate effectively in Standard English.