Guest Service Captain: Valet & Hospitality Lead

Towne; Gainesville (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

401k

Insurance benefits

Job summary

Towne is seeking a Guest Service Captain to orchestrate the guest experience at our site, working with teammates to meet service standards. You may handle critical issues and report to the Account Manager when on-site.

The role emphasizes hospitality, teamwork, and accurate record-keeping to ensure smooth operations. Responsibilities include door service, guest assistance, and coordination of schedules, with a focus on friendliness, safety, and exceptional guest interactions.

Qualifications

• High school diploma or GED required.
• Must pass a criminal background check, MVR and drug screen.
• Six months related experience and/or training.
• Valid driver's license with clean driving record.
• Ability to drive a manual transmission.
• Ability to read, write and speak Standard English.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests and coworkers.
• Open vehicle and hotel doors for guests; assist with parking and retrieval.
• Provide detailed knowledge of the facility, rates, and local attractions.
• Support Account Manager in scheduling and communicating with staff.
• Handle guest questions and assist with directions, taxis, and reservations.
• Ensure confidentiality of guest information and adhere to HIPAA requirements.

Skills

Manual transmission

English communication

Customer service

Problem solving

Team collaboration

Education

High school diploma or GED

Job description

Towne is seeking a Guest Service Captain to orchestrate the guest experience at our site, working with teammates to meet service standards. You may handle critical issues and report to the Account Manager when on-site.

The role emphasizes hospitality, teamwork, and accurate record-keeping to ensure smooth operations. Responsibilities include door service, guest assistance, and coordination of schedules, with a focus on friendliness, safety, and exceptional guest interactions.