Valet Account Manager | Lead Ops & Guest Experience

Parking Management Company; Dallas (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Bonus opportunities

Paid time off

Tuition assistance

Employee discounts

401(k) plan

Job summary

Parking Management Company is hiring a Valet Account Manager to oversee daily valet operations across multiple properties. You will lead client relationships, supervise staff, manage schedules and labor costs, and monitor financial performance while ensuring safety and compliance.

The role requires a high school diploma, 3+ years in supervisory roles, and a valid driver’s license. Expect travel to various properties and a schedule that includes evenings and weekends.

Qualifications

• High school diploma or equivalent required.
• At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or other customer-service environment preferred.
• Experience managing schedules, payroll, labor expenses, or operating budgets preferred.
• Valid driver’s license required.
• Driving record meets PMC standards for vehicle operation.

Responsibilities

• Client Relationship Management: serve as the primary operational contact for the property and ensure contractual service requirements are met.
• Operational Management: oversee daily valet and parking operations, prepare schedules, monitor staffing and safety.
• Financial and Administrative Responsibilities: monitor revenue, payroll, expenses, and reporting; manage labor costs within budgets.
• Employee Leadership and Development: recruit, onboard, train, coach, and develop employees; foster a respectful work environment.
• Communication and Reporting: provide management updates on staffing, operations and financial performance; coordinate with HR and other departments.
• Safety and Compliance: promote safe driving, safety procedures, and incident reporting; ensure compliance with company policies and laws.
• Additional Responsibilities: travel locally, flexible scheduling, and other duties as needed.

Skills

Leadership

Guest-service

Communication

Scheduling

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

Parking Management Company is hiring a Valet Account Manager to oversee daily valet operations across multiple properties. You will lead client relationships, supervise staff, manage schedules and labor costs, and monitor financial performance while ensuring safety and compliance.

The role requires a high school diploma, 3+ years in supervisory roles, and a valid driver’s license. Expect travel to various properties and a schedule that includes evenings and weekends.