Vacuum Systems Inside Sales Specialist

Ingersoll Rand; Chicago (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Ingersoll Rand’s Welch Vacuum division in Lincolnshire, IL seeks a Mechanical Inside Sales Support Specialist to provide technical, commercial, and post-sales support for vacuum pump products and systems, acting as a trusted advisor to customers, channel partners, and internal sales teams through application expertise, troubleshooting, and sales enablement.

The role requires strong mechanical knowledge, problem solving, and customer service, with 3+ years' experience in industrial environments.

Qualifications

• High school diploma required; 3+ years troubleshooting mechanical equipment in industrial/technical settings.
• 3+ years experience working with customers to resolve issues.

Responsibilities

• Diagnose and resolve product, installation, operational, service, and warranty-related issues mainly via phone and Teams.
• Provide technical guidance, application support, and troubleshooting for customers and partners.
• Prepare accurate quotations, product specifications, and technical recommendations.
• Identify cross-sell, upsell, and new application opportunities through customer interactions.
• Maintain strong customer relationships and collaboration with distribution channels for training and support.
• Document customer feedback and market intelligence to support engineering and product management.

Skills

Mechanical troubleshooting

Electrical knowledge

Technical evaluation

Communication skills

Relationship building

Sales acumen

Customer focus

Analytical thinking

Cross-functional collaboration

Independent work

Integrity

Organization

Prioritization

Follow-through

Self-motivated

Education

High School Diploma

Engineering degree preferred

Tools

Microsoft Office

Salesforce

Job description

Ingersoll Rand’s Welch Vacuum division in Lincolnshire, IL seeks a Mechanical Inside Sales Support Specialist to provide technical, commercial, and post-sales support for vacuum pump products and systems, acting as a trusted advisor to customers, channel partners, and internal sales teams through application expertise, troubleshooting, and sales enablement.

The role requires strong mechanical knowledge, problem solving, and customer service, with 3+ years' experience in industrial environments.