Mechanical Inside Sales & Technical Support

Ingersoll Rand; Buffalo Grove (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ingersoll Rand, including Welch Vacuum, seeks a Mechanical Inside Sales Support Specialist in Lincolnshire, IL to deliver technical and commercial support for vacuum products. You will assist customers, distributors, and internal teams with application expertise and product recommendations.

Joining Welch Vacuum within Ingersoll Rand, you will combine mechanical know-how with strong customer service to drive satisfaction, retention, and growth across post-sale activities, including order support

Qualifications

• 3+ years of experience troubleshooting mechanical equipment in industrial or technical settings.
• 3+ years of experience working with customers to resolve issues.

Responsibilities

• Diagnose and resolve mechanical and warranty-related issues via phone and Teams.
• Provide technical guidance and troubleshooting to customers, distributors, and sales teams.
• Prepare accurate quotations, product specs, and technical recommendations.
• Identify cross-sell, upsell, and new application opportunities during customer conversations.
• Coordinate with Engineering, Operations, and Quality to ensure prompt resolution.

Skills

Mechanical troubleshooting

Customer interaction

Sales support

Cross-functional collaboration

Education

High School Diploma

Job description

Ingersoll Rand, including Welch Vacuum, seeks a Mechanical Inside Sales Support Specialist in Lincolnshire, IL to deliver technical and commercial support for vacuum products. You will assist customers, distributors, and internal teams with application expertise and product recommendations.

Joining Welch Vacuum within Ingersoll Rand, you will combine mechanical know-how with strong customer service to drive satisfaction, retention, and growth across post-sale activities, including order support