Mechanical Inside Sales Pro — Vacuum Pumps & Support

Ingersoll Rand Inc.; Lincolnshire (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Ingersoll Rand's Welch Vacuum division seeks a Mechanical Inside Sales Support Specialist in Lincolnshire, IL. You will provide technical, commercial, and post-sales support for vacuum pump products and systems, acting as a trusted advisor to customers, distribution partners, and internal sales teams via phone and Teams.

The role combines strong mechanical knowledge with customer service and sales acumen, diagnosing issues, delivering quotes, assessing applications, and identifying cross-sell

Qualifications

• 3+ years of experience troubleshooting and resolving mechanical equipment issues in an industrial or technical environment.
• 3+ years of experience working with customers to resolve issues.

Responsibilities

• Diagnose and resolve product, installation, operational, service, and warranty-related issues, primarily through phone and Microsoft Teams interactions.
• Apply problem-solving skills, collaborate across internal teams, and deliver a best-in-class customer experience throughout the post-sales lifecycle.
• Provide technical guidance, application support, and troubleshooting assistance for customers, distribution partners, and internal sales teams, primarily via phone and Microsoft Teams.
• Diagnose product and system issues, identify root causes, and coordinate corrective actions to ensure timely resolution.
• Support customers with equipment setup, operation, maintenance, service, warranty claims, and other post-sales technical inquiries.
• Serve as the primary liaison between customers and internal teams, including Engineering, Operations, Supply Chain, Quality, Product Management, and Customer Service.
• Prepare accurate quotations, product specifications, technical recommendations.
• Identify cross-sell, upsell, replacement, and new application opportunities through customer interactions and technical consultations.
• Build and maintain strong customer relationships that enhance loyalty and satisfaction.
• Partner with distribution channels to provide product training, technical support, and application expertise that drives business growth.
• Maintain current knowledge of vacuum technologies, product offerings, competitive solutions, and industry trends.
• Document and communicate customer feedback, technical issues, and market intelligence to support continuous product and process improvement to engineering and product management.
• Acts as backup to customer service reps by supporting order management activities, including order tracking, issue resolution, and customer communication.

Skills

Troubleshooting

Customer service

Communication

Cross-functional collaboration

Education

High School Diploma

Tools

Salesforce CRM

Microsoft Teams

Job description

Ingersoll Rand's Welch Vacuum division seeks a Mechanical Inside Sales Support Specialist in Lincolnshire, IL. You will provide technical, commercial, and post-sales support for vacuum pump products and systems, acting as a trusted advisor to customers, distribution partners, and internal sales teams via phone and Teams.

The role combines strong mechanical knowledge with customer service and sales acumen, diagnosing issues, delivering quotes, assessing applications, and identifying cross-sell