Mechanical Solutions Specialist - Inside Sales

Ingersoll Rand; Lake Zurich (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Ingersoll Rand's Welch Vacuum, Lincolnshire, IL, seeks a Mechanical Inside Sales Support Specialist to provide technical and commercial support for vacuum pump products. You will advise customers, prepare quotations, and collaborate with engineering and service teams to drive customer satisfaction and growth.

The role requires strong mechanical troubleshooting skills, customer-facing experience, and knowledge of vacuum technologies.

Qualifications

• 3+ years troubleshooting mechanical equipment in technical environments.
• 3+ years experience resolving customer issues and inquiries.
• Experience with vacuum pump technologies or related equipment is a plus.

Responsibilities

• Diagnose and resolve product, installation, and service issues via phone/Teams.
• Provide technical guidance, quotations, and product recommendations.
• Identify cross-sell and upsell opportunities with customers and distributors.
• Coordinate with Engineering, Operations, and Customer Service for timely resolutions.
• Support order management and document customer feedback for product improvements.

Skills

Mechanical troubleshooting

Customer interaction

Problem solving

Communication skills

Cross-functional collaboration

Education

Associate's or Bachelor's in Engineering

Tools

Salesforce

Microsoft Office

Job description

Ingersoll Rand's Welch Vacuum, Lincolnshire, IL, seeks a Mechanical Inside Sales Support Specialist to provide technical and commercial support for vacuum pump products. You will advise customers, prepare quotations, and collaborate with engineering and service teams to drive customer satisfaction and growth.

The role requires strong mechanical troubleshooting skills, customer-facing experience, and knowledge of vacuum technologies.