Mechanical Inside Sales & Applications Specialist

Ingersoll Rand; Lincolnshire (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health care options

401(k) plan

Paid time off

Employee stock grant

Job summary

Ingersoll Rand in Lincolnshire, IL is seeking a Mechanical Inside Sales Support Specialist to diagnose and resolve mechanical and equipment issues while delivering application expertise to customers and distribution partners.

You will partner with internal teams, provide product recommendations, and help drive growth through cross-sell and solution-based conversations. Strong technical knowledge and customer service mindset are essential.

Qualifications

• 3+ years of experience troubleshooting mechanical equipment in an industrial or technical environment.
• 3+ years of experience working with customers to reslove issues

Responsibilities

• Diagnose and resolve product, installation, operational, service, and warranty-related issues via phone and Teams.
• Provide technical guidance, application support, and troubleshooting for customers and partners.
• Coordinate corrective actions to ensure timely resolution and customer satisfaction.
• Prepare accurate quotations, product specifications, and technical recommendations.
• Identify cross-sell, upsell, and new application opportunities through customer interactions.

Skills

Mechanical troubleshooting

Customer engagement

Problem solving

Cross-functional collaboration

Communication

Sales acumen

Time management

Education

High School Diploma

Engineering degree preferred

Tools

Salesforce

CRM systems

Microsoft Office

Job description

Ingersoll Rand in Lincolnshire, IL is seeking a Mechanical Inside Sales Support Specialist to diagnose and resolve mechanical and equipment issues while delivering application expertise to customers and distribution partners.

You will partner with internal teams, provide product recommendations, and help drive growth through cross-sell and solution-based conversations. Strong technical knowledge and customer service mindset are essential.