Product Support Specialist - Vacuum Systems Sales

Ingersoll Rand; Mount Prospect (IL); On-site; USD 70,000 - 80,000; Full time

Job summary

Ingersoll Rand, a global leader in vacuum technologies, seeks a Product Support Specialist - Sales to provide technical and commercial support for vacuum pump products. You will advise customers, assist distribution partners, and collaborate with internal teams to drive customer satisfaction and profitable growth.

The role emphasizes application expertise, troubleshooting, and strong customer service, with on-site work in Lincolnshire, IL and opportunities to contribute to product management and

Qualifications

• Associate's or Bachelor's degree in Engineering, Engineering Technology, Industrial Technology, Mechanical Technology, or related technical discipline; equivalent combinations considered.
• 2+ years of experience troubleshooting and resolving mechanical equipment issues in an industrial or technical environment; ability to analyze mechanical problems and implement corrective actions.

Responsibilities

• Diagnose and resolve product, installation, operating, service, and warranty issues via phone and Teams.
• Provide technical guidance, application support, and troubleshooting for customers, distribution partners, and internal teams.
• Coordinate corrective actions to ensure timely resolutions and customer satisfaction.
• Prepare accurate quotations and technical recommendations.
• Act as liaison between customers and internal teams (Engineering, Operations, Supply Chain, Quality, Product Management, Customer Service).
• Develop cross-sell, upsell, and new application opportunities through customer interactions.

Skills

Mechanical troubleshooting

Electrical knowledge

CRM systems

Microsoft Office

Sales acumen

Communication skills

Cross-functional teamwork

Problem solving

Education

Bachelor's degree in Engineering or related

Associate's degree in Engineering tech

Tools

Salesforce

Job description

Ingersoll Rand, a global leader in vacuum technologies, seeks a Product Support Specialist - Sales to provide technical and commercial support for vacuum pump products. You will advise customers, assist distribution partners, and collaborate with internal teams to drive customer satisfaction and profitable growth.

The role emphasizes application expertise, troubleshooting, and strong customer service, with on-site work in Lincolnshire, IL and opportunities to contribute to product management and