Vacuum Systems Inside Sales & Application Support

Ingersoll Rand Inc.; Lincolnshire (IL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health care

401(k) plan

Stock grant

Paid time off

Job summary

Ingersoll Rand, via Welch Vacuum, seeks a Mechanical Inside Sales Support Specialist in Lincolnshire, IL. You will blend technical product knowledge with sales support to assist customers, partners, and internal teams, driving satisfaction and growth.

You will diagnose issues, provide application guidance, prepare quotations, and build strong relationships with customers and distributors while staying current on vacuum technologies and market trends.

Qualifications

• High School Diploma.
• 3+ years of experience troubleshooting and resolving mechanical equipment issues in an industrial or technical environment; ability to analyze mechanical problems, identify root causes, and implement effective corrective actions.
• 3+ years of experience working with customers to resolve issues.

Responsibilities

• Diagnose and resolve product, installation, operational, service, and warranty-related issues, primarily through phone and Microsoft Teams.
• Apply strong problem-solving skills, collaborate across internal teams, and deliver a best-in-class customer experience.
• Provide technical guidance, application support, and troubleshooting assistance for customers, distribution partners, and internal sales teams, primarily via phone and Microsoft Teams.
• Diagnose product and system issues, identify root causes, and coordinate corrective actions to ensure timely and effective resolution.
• Support customers with equipment setup, operation, maintenance, service, warranty claims, and other post-sales technical inquiries.
• Serve as the primary liaison between customers and internal teams to ensure prompt resolution of customer concerns.

Skills

Mechanical troubleshooting

Customer service

Education

High School Diploma

Job description

Ingersoll Rand, via Welch Vacuum, seeks a Mechanical Inside Sales Support Specialist in Lincolnshire, IL. You will blend technical product knowledge with sales support to assist customers, partners, and internal teams, driving satisfaction and growth.

You will diagnose issues, provide application guidance, prepare quotations, and build strong relationships with customers and distributors while staying current on vacuum technologies and market trends.