Mechanical Inside Sales Support Specialist

Ingersoll Rand; Buffalo Grove (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Ingersoll Rand, including Welch Vacuum, seeks a Mechanical Inside Sales Support Specialist in Lincolnshire, IL to deliver technical and commercial support for vacuum products. You will assist customers, distributors, and internal teams with application expertise and product recommendations.

Joining Welch Vacuum within Ingersoll Rand, you will combine mechanical know-how with strong customer service to drive satisfaction, retention, and growth across post-sale activities, including order support

Qualifications

• 3+ years of experience troubleshooting mechanical equipment in industrial or technical settings.
• 3+ years of experience working with customers to resolve issues.

Responsibilities

• Diagnose and resolve mechanical and warranty-related issues via phone and Teams.
• Provide technical guidance and troubleshooting to customers, distributors, and sales teams.
• Prepare accurate quotations, product specs, and technical recommendations.
• Identify cross-sell, upsell, and new application opportunities during customer conversations.
• Coordinate with Engineering, Operations, and Quality to ensure prompt resolution.

Skills

Mechanical troubleshooting

Customer interaction

Sales support

Cross-functional collaboration

Education

High School Diploma

Job description

Job ID

BH Job ID:

BH-5140-2

SF Job Req ID

SF Job Req ID:

Mechanical Inside Sales Support Specialist

Equal Opportunity

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title

Mechanical Inside Sales Support Specialist

Location

Lincolnshire, IL - 500 Bond St. Lincolnshire, IL 60069

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Join us to own your future.

Job Overview

Welch Vacuum, a subsidiary of Ingersoll Rand since 1996, is a global leader with over a century of history in high-performance vacuum technologies. We specialize in vacuum pumps, systems, and components for laboratories, life sciences, and industrial manufacturing. Operating within Ingersoll Rand's medical and laboratory division, we combine the engineering strengths of US-based Welch Vacuum Technology and Germany's Ilmvac GmbH. The Mechanical Inside Sales Support Specialist provides technical, commercial, and operational support for vacuum pump products and systems. This role serves as a trusted advisor to customers, distribution partners, and internal sales teams by delivering application expertise, product recommendations, troubleshooting assistance, and sales enablement activities that drive customer satisfaction, customer retention, and profitable growth. The position combines strong technical knowledge of mechanical systems and vacuum pump technologies with exceptional customer service and commercial acumen.

Responsibilities

• The Mechanical Inside Sales Support Specialist will diagnose and resolve product, installation, operational, service, and warranty-related issues, primarily through phone and Microsoft Teams interactions.
• You will apply strong problem-solving skills, collaborate effectively across internal teams, and deliver a best-in-class customer experience throughout the post-sales lifecycle.
• Provide technical guidance, application support, and troubleshooting assistance for customers, distribution partners, and internal sales teams, primarily via phone and Microsoft Teams.
• Diagnose product and system issues, identify root causes, and coordinate corrective actions to ensure timely and effective resolution.
• Support customers with equipment setup, operation, maintenance, service, warranty claims, and other post-sales technical inquiries.
• Serve as the primary liaison between customers and internal teams, including Engineering, Operations, Supply Chain, Quality, Product Management, and Customer Service, to ensure prompt resolution of customer concerns.
• Prepare accurate quotations, product specifications, technical recommendations.
• Identify and develop cross-sell, upsell, replacement, and new application opportunities through customer interactions and technical consultations.
• Build and maintain strong customer relationships that enhance customer loyalty and satisfaction.
• Partner with distribution channels to provide product training, technical support, and application expertise that drives business growth.
• Maintain current knowledge of vacuum technologies, product offerings, competitive solutions, and industry trends.
• Document and communicate customer feedback, technical issues, and market intelligence to support continuous product and process improvement to engineering and product management.
• Acts as backup to customer Service reps by supporting order management activities, including order tracking, issue resolution, and customer communication.
• Demonstrate strategic agility by performing additional duties and responsibilities as assigned to support evolving business priorities.

Requirements

• High School Diploma
• 3+ years of experience troubleshooting and resolving mechanical equipment issues in an industrial or technical environment; ability to analyze mechanical problems, identify root causes, and implement effective corrective actions.
• 3+ years of experience working with customers to reslove issues

Core Competencies

• Strong mechanical troubleshooting and diagnostic skills.
• Working knowledge of electrical systems, controls, and industrial equipment.
• Ability to evaluate customer applications, interpret technical requirements, perform basic equipment performance calculations, and recommend effective solutions.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Ability to establish credibility and develop strong relationships with customers, channel partners, and internal stakeholders.
• Demonstrated business and sales acumen, including opportunity identification, account development, value-based selling, and competitive account conversion.
• Customer-focused mindset with a commitment to delivering exceptional service and support.
• Strong analytical and critical thinking skills with the ability to resolve complex technical challenges.
• Proven ability to collaborate effectively across cross-functional teams and organizational levels.
• Able to work independently while contributing positively within a team environment.