Vaccine Customer Success Specialist

Merck; Washington; On-site; USD 79,000 - 125,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Job summary

Merck in the United States seeks a Vaccine Customer Representative to support providers and healthcare systems with clinical vaccine information and resources. This role builds relationships with physicians, nurses, pharmacists, and administrators to optimize contract performance and immunization rates within the assigned geography.

A strong emphasis on education and data-driven discussions aligns with company guidance and CDC recommendations.

Qualifications

• Bachelor’s degree required or equivalent; 0–3 years in Sales or healthcare/scientific field acceptable.
• Ability to work independently and in a team; strong organizational and time management skills.
• Excellent interpersonal and communication skills; valid driver’s license.
• Experience conveying technical concepts clearly; preferred in healthcare or medical products.

Responsibilities

• Engage in balanced product sales presentations with health care providers and professionals.
• Provide vaccine management updates to improve patient health outcomes and contract adherence.
• Keep customers informed with clinical and marketplace information and attend workshops/conferences.
• Use analytics to discuss quarterly business reviews and maximize contract performance.
• Educate customers to improve their immunization rates via quality-based programs and tools.

Skills

Account Management

Customer Engagement

Sales Forecasting

CRM

Interpersonal Relationships

Market Analysis

Education

Bachelor’s Degree

Job description

Merck in the United States seeks a Vaccine Customer Representative to support providers and healthcare systems with clinical vaccine information and resources. This role builds relationships with physicians, nurses, pharmacists, and administrators to optimize contract performance and immunization rates within the assigned geography.

A strong emphasis on education and data-driven discussions aligns with company guidance and CDC recommendations.