Vaccine Customer Success Specialist

Merck; Lincoln (NE); Remote; USD 79,000 - 125,000; Full time

Job summary

Merck is seeking a Vaccine Customer Representative to support health care providers with clinical information, education, and resources on vaccines. This role focuses on improving immunization rates, contract adherence, and patient outcomes across assigned geographies, collaborating with cross-functional teams to optimize vaccine strategies.

Ideal candidates have sales experience in healthcare, strong communication skills, and the ability to work independently or with a team.

Qualifications

• Bachelor’s Degree with 0–3 years sales experience OR high school diploma with 4+ years related work experience.
• Ability to work independently and within a team environment.
• Strong organizational and time management skills.

Responsibilities

• Engage in balanced product sales presentations with health care providers and professionals to align needs with vaccine attributes.
• Provide vaccine management updates and guidance to improve patient outcomes and contract adherence.
• Keep customers informed through self-study of materials and participation in workshops and conferences.
• Use analytics to engage customers in quarterly business reviews to optimize contract performance.
• Assist customers with education to improve immunization rates using tools like Vaccine IQ.

Skills

Account Management

Sales Experience

CRM

Communication Skills

Time Management

Interpersonal Skills

Market Analysis

Lead Generation

Product Knowledge

Healthcare Knowledge

Education

Bachelor’s Degree with 0-3 years Sales experience

High school diploma with 4+ years in healthcare/related field

Job description

Merck is seeking a Vaccine Customer Representative to support health care providers with clinical information, education, and resources on vaccines. This role focuses on improving immunization rates, contract adherence, and patient outcomes across assigned geographies, collaborating with cross-functional teams to optimize vaccine strategies.

Ideal candidates have sales experience in healthcare, strong communication skills, and the ability to work independently or with a team.