Vaccine Field Customer Advocate

Merck & Co.; Washington (Washington County); Remote; USD 79,000 - 125,000; Full time

Benefits offered by this job

Remote work option

Job summary

Merck & Co. is seeking a Vaccine Customer Representative (VCR) to support healthcare providers by delivering clinical information on vaccines, education, and resources to optimize reimbursement and contract adherence.

The VCR serves as the primary contact within a defined geography across clinics, health departments, and hospitals. The role focuses on presenting balanced product information, gathering insights, and driving immunization outcomes through collaboration with the customer team and

Qualifications

• Bachelor's Degree with 0–3 years sales experience or HS diploma with at least 4 years in a relevant field.
• Experience in sales, marketing, healthcare/scientific field preferred.
• Demonstrated aptitude to excel and work both independently and in a team.

Responsibilities

• Engage with Health Care Providers and professionals to align vaccine attributes with needs and guidelines.
• Educate customers on vaccine management, reimbursement information, and contract adherence to improve immunization rates.
• Provide insights by reviewing scientific, product, and marketplace information and attending workshops.
• Use analytics to discuss quarterly business reviews and optimize contract performance.
• Support education initiatives to improve organizational immunization rates using relevant tools.

Skills

Account Management

Sales Experience

Communication Skills

CRM

Education

Bachelor's Degree

High School Diploma with 4 years relevant experience

Job description

Merck & Co. is seeking a Vaccine Customer Representative (VCR) to support healthcare providers by delivering clinical information on vaccines, education, and resources to optimize reimbursement and contract adherence.

The VCR serves as the primary contact within a defined geography across clinics, health departments, and hospitals. The role focuses on presenting balanced product information, gathering insights, and driving immunization outcomes through collaboration with the customer team and