VA Onsite IT Support Engineer – End-User Expert

Kentro; Bedford (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Kentro is seeking an experienced Customer Service Engineer for the VA ESOM End Point Support and Operations Monitoring contract based in Bedford, MA. The role requires hands-on IT support, system administration experience, and the ability to work onsite at Edith Nourse Rogers Memorial Veterans Hospital.

You will respond to end-user requests, diagnose issues, and guide users through resolution while maintaining logs and supporting Active Directory and network services.

Qualifications

• Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
• 2+ years of experience in IT Technical Support, Help Desk or System Administration.
• Candidates must be able to meet the physical requirements of the role.

Responsibilities

• Support the Government with installation, maintenance, testing, and troubleshooting of computer systems and equipment.
• Deliver remote and desk-side technical support, respond to IT tickets, and perform diagnostics on hardware and software.
• Assist in setting up and maintaining user accounts, interfacing with software applications, and compiling reports.
• Maintain Active Directory and system accounts, support connectivity and client applications, and assist in LAN/WAN configuration.
• Monitor VA ServiceNow incident tickets to ensure adherence to processes and report discrepancies with corrective actions.
• Handle physical tasks like lifting up to 50 pounds and moving around the work area as needed.

Skills

IT Support

Customer service

Education

Bachelor's degree in Computer Science / Electrical Engineering / related technical field

Job description

Kentro is seeking an experienced Customer Service Engineer for the VA ESOM End Point Support and Operations Monitoring contract based in Bedford, MA. The role requires hands-on IT support, system administration experience, and the ability to work onsite at Edith Nourse Rogers Memorial Veterans Hospital.

You will respond to end-user requests, diagnose issues, and guide users through resolution while maintaining logs and supporting Active Directory and network services.