Onsite Customer IT Engineer — VA End-User Support

Kentro; Cincinnati (OH); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Kentro is seeking a skilled Customer Service Engineer to support VA-ESOM End Point and Operations Monitoring across the United States. The role requires onsite at the Cincinnati VA Medical Center with remote capabilities and frequent collaboration with government staff to ensure reliable IT services.

You will diagnose issues, guide users through resolution steps, perform routine system administration tasks, and monitor ServiceNow tickets while maintaining accurate admin logs and high customer

Qualificações

• Experience performing routine system administration tasks and logging data in admin logs.
• Ability to interact with customers, diagnose problems, and guide them through corrective steps.

Responsabilidades

• Support Government with installation, maintenance, testing, and troubleshooting of computer systems and equipment.
• Provide remote and desk-side technical support, handle IT support tickets, diagnose and repair hardware/software.
• Assist in setting up user accounts, interfacing with software applications, and compiling reports.
• Maintain Active Directory and system accounts, support connectivity and client applications, and help configure LAN/WAN services.
• Monitor VA ServiceNow tickets to ensure adherence to business processes and report discrepancies with corrective actions.
• Work in a mixed environment with sedentary and active tasks, handling electronics safely.
• Apply debugging protocols and processes to resolve issues.
• Troubleshoot customer issues and implement quick corrective actions.

Conhecimentos

Customer service

Problem diagnosis

System administration

Data logging

Active Directory

ServiceNow

Ferramentas

ServiceNow

Active Directory

Descrição da oferta de emprego

Kentro is seeking a skilled Customer Service Engineer to support VA-ESOM End Point and Operations Monitoring across the United States. The role requires onsite at the Cincinnati VA Medical Center with remote capabilities and frequent collaboration with government staff to ensure reliable IT services.

You will diagnose issues, guide users through resolution steps, perform routine system administration tasks, and monitor ServiceNow tickets while maintaining accurate admin logs and high customer