UX Strategy & Centricity Intern — Design Thinking

KeyCorp; Brooklyn, Northern (OH, KY); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

KeyCorp is seeking a Centricity and Design Strategy Intern in Brooklyn, OH for a 10.5‑week program. You will contribute to UX strategy, journey mapping, and process design under KeyXD. Expect mentoring, learning labs, and hands-on projects that impact customer and employee experiences.

The role emphasizes design thinking, collaboration, and effective storytelling with emphasis on customer experience theory. Opportunity to connect with internal leaders and grow professionally this summer.

Qualifications

• Two years toward a four-year undergrad degree.
• coursework in CX, Business, Marketing, Statistics, Communications, Journalism, or related field.

Responsibilities

• Apply design thinking to identify pain points and opportunities.
• Collaborate with teammates and partners on design initiatives.
• Work with users to understand pain points and opportunities.
• Support journey mapping and process design improvements.

Skills

Design thinking

Relationship building

Business acumen

Storytelling

Communication

Multitasking

Education

Undergrad student (2 years completed)

Expected graduation May 2028

Tools

Miro

Figma

Adobe Suite

PowerPoint

Job description

KeyCorp is seeking a Centricity and Design Strategy Intern in Brooklyn, OH for a 10.5‑week program. You will contribute to UX strategy, journey mapping, and process design under KeyXD. Expect mentoring, learning labs, and hands-on projects that impact customer and employee experiences.

The role emphasizes design thinking, collaboration, and effective storytelling with emphasis on customer experience theory. Opportunity to connect with internal leaders and grow professionally this summer.