Summer 2027 Corporate Center – Centricity and Design Strategy Intern

KeyCorp; Brooklyn, Northern (OH, KY); Híbrido; USD 32.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus

Descripción de la vacante

KeyCorp is seeking a Centricity and Design Strategy Intern in Brooklyn, OH for a 10.5‑week program. You will contribute to UX strategy, journey mapping, and process design under KeyXD. Expect mentoring, learning labs, and hands-on projects that impact customer and employee experiences.

The role emphasizes design thinking, collaboration, and effective storytelling with emphasis on customer experience theory. Opportunity to connect with internal leaders and grow professionally this summer.

Formación

• Two years toward a four-year undergrad degree.
• coursework in CX, Business, Marketing, Statistics, Communications, Journalism, or related field.

Responsabilidades

• Apply design thinking to identify pain points and opportunities.
• Collaborate with teammates and partners on design initiatives.
• Work with users to understand pain points and opportunities.
• Support journey mapping and process design improvements.

Conocimientos

Design thinking

Relationship building

Business acumen

Storytelling

Communication

Multitasking

Educación

Undergrad student (2 years completed)

Expected graduation May 2028

Herramientas

Miro

Figma

Adobe Suite

PowerPoint

Descripción del empleo

## Summer 2027 Corporate Center – Centricity and Design Strategy InternApply: Brooklyn, OH: Full time: Posted Today: End Date: October 26, 2026 (18 days left to apply): R-42575**Location:**4910 Tiedeman Road, Brooklyn Ohio**Program Duration: May 26, 2027 – August 6, 2027** **What does our Internship Program offer?** Key’s Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one’s full-time career to Key. Interns are involved in a host of line of business specific projects that directly impact and benefit Key’s business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key’s competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice. **Job Summary** The Centricity and Process Design Intern will support the Key Experience and Design (KeyXD) team by contributing to initiatives that enhance KeyBank’s client and employee experiences through user-centered design and process strategy. This role offers hands-on experience applying design thinking methodologies to uncover pain points, identify opportunities, and co-create solutions that improve experiences across the organization. In this role, you’ll have the opportunity to strengthen your UX strategy and design skills, share your perspective, and contribute to journey mapping, process improvement, stakeholder engagement, and experience innovation. You’ll collaborate with a team of experience champions, gaining exposure to how design and process centricity drive meaningful change at KeyBank. **Essential Functions** * Leverage design thinking tools and strategies.* Collaborate with teammates and partners* Work with users to understand pain points and opportunities* Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice* Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key **Education** * Must have completed at least two years toward a four-year, undergraduate degree program with coursework in Customer Experience, Business, Marketing, Statistics, Communications, Journalism, or related field with an anticipated graduation in or before May of 2028. **Work Experience** * + Coursework, projects, or case studies that actively incorporated design thinking, problem solving, solutioning, analytics, or research + Projects that required use of effective writing and storytelling + Projects that exemplify productive collaboration and ability to remove blockers**Skills** * Conceptual thinking for creative problem solving* Strong relationship-building and influencing orientation with a keen ability to identify business needs and recognize opportunities to partner* Draw learnings from various resources (client research, business objectives, implementation plans, financials, etc.)* Ability to apply baseline level of business acumen in interpreting/summarizing insights to align with strategic priorities* Strong structured thinking skills with the ability to break down complex problems into frameworks, approaches and recommendations* Compelling written and oral storytelling with the ability to communicate complex ideas effectively* Proven ability to manage multiple priorities simultaneously while maintaining high quality work products, including initiating, tracking, and reporting progress* Collaboratively focused and able to work with a diverse group of stakeholders* Productive and professional communicator, in face-to-face or virtual scenarios* Familiarity with client experience theory, concepts and methodologies is preferred* Proficiency in Miro, Figma or Adobe Suite* Proficient in Microsoft Office Suite, especially PowerPoint **Physical Demands** * General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. *KeyBank’s Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.* COMPENSATION AND BENEFITSThis position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000.00 Summer Internship Sign-on Bonus. Please click here for a list of benefits for which this position is eligible.Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.Job Posting Expiration Date: 10/26/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.