Summer 2027 Corporate Center – Centricity and Design Strategy Intern

keybank; Brooklyn (OH); On-site; USD 26,000 - 37,000; Part time

Benefits offered by this job

Summer internship sign-on bonus

Job summary

The Centricity and Process Design Intern will support the Key Experience and Design (KeyXD) team by contributing to initiatives that enhance KeyBank’s client and employee experiences through user-centered design and process strategy.

In this role, you’ll have the opportunity to strengthen your UX strategy and design skills, share your perspective, and contribute to journey mapping, process improvement, stakeholder engagement, and experience innovation.

Qualifications

• Must have completed at least two years toward a four-year undergraduate degree with coursework in Customer Experience, Business, Marketing, Statistics, Communications, Journalism, or related field with anticipated graduation in or before May 2028.

Responsibilities

• Apply design thinking to understand pain points and opportunities.
• Collaborate with teammates and partners across functions.
• Engage with users to gather insights and validate solutions.
• Support journey mapping, process improvement, and stakeholder engagement.

Skills

Design thinking

UX research

Storytelling

Miro

Figma

Adobe Suite

PowerPoint

Stakeholder engagement

Collaboration

Education

Two years toward undergrad degree

Tools

Figma

Miro

Adobe Suite

PowerPoint

Job description

Location:

4910 Tiedeman Road, Brooklyn Ohio

Program Duration:

May 26, 2027 – August 6, 2027

What does our Internship Program offer?

Key’s Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one’s full-time career to Key.

Interns are involved in a host of line of business specific projects that directly impact and benefit Key’s business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key’s competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice.

Job Summary

The Centricity and Process Design Intern will support the Key Experience and Design (KeyXD) team by contributing to initiatives that enhance KeyBank’s client and employee experiences through user-centered design and process strategy. This role offers hands‑on experience applying design thinking methodologies to uncover pain points, identify opportunities, and co‑create solutions that improve experiences across the organization.

In this role, you’ll have the opportunity to strengthen your UX strategy and design skills, share your perspective, and contribute to journey mapping, process improvement, stakeholder engagement, and experience innovation. You’ll collaborate with a team of experience champions, gaining exposure to how design and process centricity drive meaningful change at KeyBank.

Essential Functions

• Leverage design thinking tools and strategies.
• Collaborate with teammates and partners
• Work with users to understand pain points and opportunities
• Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice
• Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key

Education

• Must have completed at least two years toward a four-year, undergraduate degree program with coursework in Customer Experience, Business, Marketing, Statistics, Communications, Journalism, or related field with an anticipated graduation in or before May of 2028.

Work Experience

• Coursework, projects, or case studies that actively incorporated design thinking, problem solving, solutioning, analytics, or research
• Projects that required use of effective writing and storytelling
• Projects that exemplify productive collaboration and ability to remove blockers

Skills

• Conceptual thinking for creative problem solving
• Strong relationship‑building and influencing orientation with a keen ability to identify business needs and recognize opportunities to partner
• Draw learnings from various resources (client research, business objectives, implementation plans, financials, etc.)
• Ability to apply baseline level of business acumen in interpreting/summarizing insights to align with strategic priorities
• Strong structured thinking skills with the ability to break down complex problems into frameworks, approaches and recommendations
• Compelling written and oral storytelling with the ability to communicate complex ideas effectively
• Proven ability to manage multiple priorities simultaneously while maintaining high quality work products, including initiating, tracking, and reporting progress
• Collaboratively focused and able to work with a diverse group of stakeholders
• Productive and professional communicator, in face‑to‑face or virtual scenarios
• Familiarity with client experience theory, concepts and methodologies is preferred
• Proficiency in Miro, Figma or Adobe Suite
• Proficient in Microsoft Office Suite, especially PowerPoint

Physical Demands

• General Office: Prolonged sitting, ability to communicate face to face in‑person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

KeyBank’s Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H‑1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H‑1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

COMPENSATION AND BENEFITS

This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000.00 Summer Internship Sign‑on Bonus.

Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 10/26/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

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