UTS - Temporary Concur Support Desk Associate at UNC

NC State University; Chapel Hill (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Attend non-revenue sporting events for

Childcare discounts

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University seeks a UTS - Temporary Concur Support Desk Associate for UNC to serve as the central campus resource for Concur questions and travel expense reconciliation. You will provide exceptional customer service and guidance on travel expense-related topics while ensuring compliance with university policies.

The role involves 40-hour weeks, remote work, and requires 2-3 years of administrative customer service experience focused on accuracy and professionalism.

Qualifications

• Minimum 2–3 years of customer service in an administrative setting.
• Detail-oriented with the ability to ensure accurate expense processing.
• Experience with Concur Travel software and/or Concur SAP.
• Experience coordinating trainings via Zoom or Teams.

Responsibilities

• Ensure compliance with university travel and expense policies through education.
• Provide expert guidance on travel and expense topics.
• Respond to inquiries via phone, email, and support tickets.
• Coordinate ad-hoc trainings or support sessions via Zoom or Teams.
• Ensure travel authorizations, advances, and expense reports are accurate and timely.
• Compute and verify travel-related expenses for accuracy.
• Assist campus users with the preparation and review of expense reports.
• Work with campus constituents to resolve complex travel expense reconciliation issues.
• Promote understanding of travel policies through ongoing education and communication.

Skills

Concur travel software

Customer service

Detail-oriented

Phone/email support

Zoom/Teams coordination

Tools

Concur SAP

Zoom

Teams

Job description

UTS - Temporary Concur Support Desk Associate at UNC

The primary purpose of this role includes but is not limited to: serve as a member of the team. The position will be the central campus resource for questions and assistance regarding the use of the Concur Request & Expense System. This position provides exceptional customer service and acts as an expert travel expense reconciliation resource at the University. This position will ensure compliance with university travel & expense policies and regulations through education efforts and will provide expert guidance on travel expense-related topics.

Travel Services supports an end-to-end travel program that includes pre-travel approval, travel booking, expense reimbursement, and the reconciliation of university-provided payment methods. The mission of the team is to deliver exceptional customer service, support, and training; provide timely reimbursement processing; and ensure compliance with University Policies, State of North Carolina Policies, and Federal Policies as applicable.

Remote Position

Is Time Limited

Is Time Limited No

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

• Attend non-revenue generating sporting events for free.

Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State

Department

System Information

Classification Title

Classification Title Temporary-Service Maintenance

Working Title

Working Title UTS - Temporary Concur Support Desk Associate at UNC

Position Information

Requirements and Preferences

Work Schedule

Work Schedule Monday - Friday; 40 hours week (Remote)

Other Work/Responsibilities

N/A

• Candidates must possess at least 2-3 years of customer service experience in an administrative setting plus be detail-oriented.

Department Required Skills

• Ensure compliance with university travel and expense policies and regulations through educational efforts.
• Provide expert guidance on travel and expense-related topics.
• Respond to inquiries via phone, email, and support ticket submissions.
• Coordinate ad-hoc trainings or support sessions via Zoom or Teams.
• Ensure travel authorizations, advances, and expense reports are accurate, timely, and efficiently processed.
• Compute and verify travel-related expenses for accuracy.
• Assist campus users with the preparation and review of expense reports.
• Work with campus constituents to resolve complex travel expense reconciliation issues.
• Promote understanding and adherence to university travel policies through ongoing education and communication efforts.

Preferred Years Experience, Skills, Training, Education

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*)

• * How many year(s) of experience do you have using Concur?

  (Open Ended Question)

• * Do you have experience processing travel expenses in a university or higher education setting?
  • Yes
  • No
• * Do you have experience managing Zoom and/or Teams meetings?
  • Yes
  • No
• * Do you have experience with Concur Travel software and/or Concur SAP?
  • Yes
  • No
• * Is your permanent residence outside of North Carolina?
  • No- I live in-state
  • Yes-I currently live out of state but looking to relocate to NC.

Required Documents

• Resume
• Contact Information for References
• Cover Letter

Optional Documents

NC STATE UNIVERSITY
RALEIGH, NC 27695
PHONE: [phone]