Remote Concur Support Desk Associate | Travel & Expense

NC State University; Chapel Hill (NC); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Attend non-revenue sporting events for

Childcare discounts

Wellness & Recreation Membership

Wellness Programs

Job summary

NC State University seeks a UTS - Temporary Concur Support Desk Associate for UNC to serve as the central campus resource for Concur questions and travel expense reconciliation. You will provide exceptional customer service and guidance on travel expense-related topics while ensuring compliance with university policies.

The role involves 40-hour weeks, remote work, and requires 2-3 years of administrative customer service experience focused on accuracy and professionalism.

Qualifications

• Minimum 2–3 years of customer service in an administrative setting.
• Detail-oriented with the ability to ensure accurate expense processing.
• Experience with Concur Travel software and/or Concur SAP.
• Experience coordinating trainings via Zoom or Teams.

Responsibilities

• Ensure compliance with university travel and expense policies through education.
• Provide expert guidance on travel and expense topics.
• Respond to inquiries via phone, email, and support tickets.
• Coordinate ad-hoc trainings or support sessions via Zoom or Teams.
• Ensure travel authorizations, advances, and expense reports are accurate and timely.
• Compute and verify travel-related expenses for accuracy.
• Assist campus users with the preparation and review of expense reports.
• Work with campus constituents to resolve complex travel expense reconciliation issues.
• Promote understanding of travel policies through ongoing education and communication.

Skills

Concur travel software

Customer service

Detail-oriented

Phone/email support

Zoom/Teams coordination

Tools

Concur SAP

Zoom

Teams

Job description

NC State University seeks a UTS - Temporary Concur Support Desk Associate for UNC to serve as the central campus resource for Concur questions and travel expense reconciliation. You will provide exceptional customer service and guidance on travel expense-related topics while ensuring compliance with university policies.

The role involves 40-hour weeks, remote work, and requires 2-3 years of administrative customer service experience focused on accuracy and professionalism.