Remote Concur Support Desk Associate (Temporary)

NC State University; Raleigh (NC); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance for Temporary Staff

LEAD courses

Attend non-revenue sporting events for

Job summary

NC State University seeks a Temporary Concur Support Desk Associate to join the Travel Services team. You will be the central campus resource for Concur questions, provide expert travel expense guidance, and ensure compliance with travel and expense policies.

The role supports end-to-end travel processes, including pre-travel approvals, booking, reimbursements, and reconciliation of university-funded payments. Remote work option with a 40-hour work week.

Qualifications

• Minimum 2-3 years of customer service experience in an administrative setting.
• Detail-oriented and organized.
• Experience with travel or expense systems a plus.
• Ability to respond to inquiries via phone, email, and support tickets.

Responsibilities

• Ensure compliance with travel and expense policies through education and outreach.
• Provide expert guidance on travel and expense topics.
• Respond to inquiries via phone, email, and support ticket submissions.
• Coordinate ad-hoc trainings or support sessions via Zoom or Teams.
• Ensure travel authorizations, advances, and expense reports are accurate and timely.
• Assist campus users with the preparation and review of expense reports.
• Work with campus constituents to resolve complex travel expense reconciliation issues.
• Promote understanding and adherence to university travel policies through ongoing education.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Tools

Concur Travel Software

SAP Concur

Job description

NC State University seeks a Temporary Concur Support Desk Associate to join the Travel Services team. You will be the central campus resource for Concur questions, provide expert travel expense guidance, and ensure compliance with travel and expense policies.

The role supports end-to-end travel processes, including pre-travel approvals, booking, reimbursements, and reconciliation of university-funded payments. Remote work option with a 40-hour work week.